Troubleshooting a HoldMaster

Troubleshooting a HoldMaster connection

Occasionally, some new sensors may have a connection issue.

Firstly, ensure WiFi is on and connected and Bluetooth is on.
If it is a new install, please give permission for the App to use Bluetooth and Location data.

Here are a number of steps to try.

  • Check that a new battery is inserted with the positive upwards. See Installing a Battery
  • Open the Smartphone App. Your phone should be connected to your WiFi in this phase.
  • Click on HoldMasters button.
  • Click on Find a HoldMaster button.
  • Hold the HoldMaster close to the phone while it is scanning for any devices (within a metre)
  • HoldMaster sensor and its address should appear in the list.
  • If the HoldMaster does not appear in the list, push the Re Scan button. Try up to five times.
  • Once it appears, click on the HoldMaster in the list and it should show the HoldMaster Selection Page.
  • It should show as the selected HoldMaster. If it is registered, you can click on Set as Primary HoldMaster
  • Now click on Session Details button and put in your Shooter Name. Complete the rest and you should be good to go.

If your HoldMaster did not show up in the list after five tries, reinstall the App again and go through the same steps.

If there is still a connection issue, please email support@HoldMasterX.com for further help.

Troubleshooting Missing Session Data

Each session is analysed to identify each individual shot and the session statistics.
There are a several factors involved in the analysis and these are specific to the discipline, position, level and mode.
These factors are used to identify false positive shots in the data. Occasionally, real shots are identified as false and are not listed.

One of the most common problems for missing data relates to the speed of shooting. One of the filters relates to the time between shots.
If the time is very short, typically less than 2 - 3 seconds, then the subsequent shot will be flagged as false.
The solution is to allow a little more time between shots.

Another one of the most common problems for missing shots relates to the time of the hold. The hold time is the time the firearm is held steady before the shot release.
A mininum time is required to calculate a steady mean for the shot in order to correctly identify when the shot is fired.
If the time is very short, typically less than 2 - 3 seconds, then the shot will be flagged as false.
The solution is to hold the shot a little longer.

Excessive movement prior to shot release may also be flagged as a false shot. The shooting level determines the amount of movement that is acceptable.
The levels (Marksman, Intermediate, and Beginner) have different factor values and it may be better to set a lower level first, before shooting.

For any data issue, please upload the file and email support@HoldMasterX.com, we are happy to review the settings to fix the problem.

As more data is received from the different disciplines, positions, levels and modes, these factors are continually updated and refined.
As the factors and filters do get updated regularly, it is a good practice to refresh the factors on your phone, periodically.

For an Android phone, follow these steps.

  • Open the Smartphone App.
  • On the Home page, click on Info icon button on the top.
  • Then click on Refesh Factors button. It will indicate the number of factors updated.
  • Return to the Home page and click on the Sessions button.
  • Now click on the Files button. This will show a list of all the data files available.
  • Touch one of the files to select it and then click on the Analyse Session button.

This will re-analyse the session using the latest analysis factors to identify the shots.

For an iOS iPhone, follow these steps.

  • Open the Smartphone App.
  • On the Home page, click on Info icon button on the top.
  • Then click on Refesh Factors button. It will indicate the factors have been updated.
  • Go back to the Home page and click on the Sessions button.
  • Now click on the Files button. This will show a list of all the data files available.
  • Touch one of the files to select it and then click on the Analyse button.

This will re-analyse the session using the latest analysis factors to identify the shots.